Managed Server & Operating System
(OS) Services
n|Frame’s Managed Server and Managed Operating System (OS) services provide our clients with professional, outsourced management, monitoring and patching for their Intel and AMD servers and operating systems. We specialize in operating system support for Windows platforms 2000 and higher (including W2K, W2K3) and Linux distributions. Our OS and server management services are provided from our SAS 70 compliant, state-of-the-art data center in Indianapolis.
Managed Server and Managed OS Services Include:
- 24/7, 15-minute emergency response for outages
- Installation of OS and hardware components (drives, memory and power supplies)
- Ethernet/fiber cross-connections between managed devices and other equipment
- Coordination and scheduling cut-overs
- Server security/OS hardening
- 24/7 monitoring
- Performance: ping, service availability, disk/CPU memory utilization, network performance and disk latency
- 24/7 emergency response for all software outages
- OS updates and patching
- Next business day resolution for non-outage change/reconfiguration requests
- Fault isolation within two hours
- Fault resolution or escalation to the OS provider within four hours
- Setup of device within customer-accessible monitoring portal
- Server administration
- Operating system and file system permissions and policies
- Service restarts
- Diagnostic services
- Remote access management
- Change request management
- Capacity planning
