Network Routers, Firewalls & Switch Management
n|Frame has 15 years of experience managing critical IT infrastructure components for our clients’ highly-available enterprise networks. We offer 24/7 network routers, firewalls and switch management. Our services include procurement, installation, configuration and set up as well as long-term monitoring, management and issues resolution. By partnering with n|Frame, our clients achieve better system performance, increased security and optimal uptime. We provide all of our network routers, firewalls and switch management services from our SAS 70 compliant, state-of-the-art data center in Indianapolis.
Standard Router Management Services Include:
- 24/7 15-minute emergency response for outages
- Router ACL (access control list) management
- Nightly configuration backup
- 24/7 monitoring (ping, CPU, memory, port error counters)
- 24/7 15-minute emergency response for outages
- Next-business-day, four-hour response for non-outage change requests
- Customer-accessible monitoring portal
- Ongoing patch management of the IOS operating system
- Initial installation and configuration of the router
Optional Router Management Services Include:
- 24/7 replacement of failed hardware within four hours
- Equipment assurance (Spares Program)
- Fully managed, high availability routing (BGP and HSRP) for 99.999% uptime
- Redundant Internet uplinks from the customer’s cabinet to n|Frame core
Standard Firewall Management Services Include:
- 24/7 15-minute emergency response for outages
- Firewall rules set up and modifications
- Weekly or nightly configuration backup
- Full-cluster implementation and management
- 24/7 monitoring (ping, CPU, memory, port error counters)
- 24/7 15-minute emergency response for outages
- Next-business-day, four-hour response for non-outage change requests
- Customer-accessible monitoring portal
- Ongoing patch management of the firewall software and OS
- Assessment/development and implementation of the IOS operating system
Optional Firewall Management Services Include:
- 24/7 replacement of failed hardware within four hours
- Equipment assurance (Spares Program)
- Equipment as an operational expense
- Facility-based, high availability (HA) options
- Development and implementation of the firewall rule base
- System rebuilds of hardware or software as required
- Site-to-site and client-based VPN services
Standard Switch Management Services Include:
- 24/7 15-minute emergency response for outages
- Weekly or nightly configuration backup
- 24/7 monitoring
- 24/7 15-minute emergency response for outages
- Next-business-day, four-hour response for non-outage change requests
- Customer-accessible monitoring portal
- Ongoing patch management of the IOS operating system
- Initial installation and configuration of the switch
Optional Switch Management Services Include:
- Dedicated high availability (HA/NIC teaming) implementation and management
- 24/7 replacement of failed hardware within four hours
- Equipment assurance (spares program)
- Equipment as an operational expense
- Facility-based, high availability (HA) options
- Development and implementation of the VLAN configurations
- System rebuilds of hardware or software as required
- Layer 3 services
