systems
monitoring services
We can anticipate network problems before they occur
At n|Frame, our goal is to provide our customers
with the most reliable network performance possible.
That's why we offer a custom-designed, Web-based,
network monitoring application. It allows us to
monitor customer interfaces so our technicians
can accurately and quickly diagnose problems such
as:
- ICMP Loss
- ICMP Latency
- Network Events
- Trouble Tickets
Sophisticated charting for improved
response time
We utilize color charting to graphically represent
our clients' inbound
and outbound network traffic. Physical representation of an abstract concept,
such as traffic volume, aids our technicians in recognizing and isolating network
traffic anomalies. Charting also enables our customers to log in to track their
own bandwidth usage by day, month or year.
Another advantage of our systems
monitoring solutions is instant access to customer
circuit IDs, cross connects, port assignments
and other specific physical
layer
information so we can diagnose problems and apply testing equipment if necessary.
n|Frame technicians can access this data online from anywhere via an SSL
connection. If a problem occurs, our technicians
are notified in five-minute intervals,
with escalation procedures in place, until a technician reacts to the problem.
Our
systems monitoring solutions keep track of customized notification procedures,
allowing you to set your own parameters to determine how and when to be notified
in case of trouble.
Learn more:
Remote
monitoring services
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